FAQs

EVERYTHING we sell is 100% authentic. Guaranteed.
We work hard to provide you with an extensive selection of the world's most coveted products. Our authentication team consists of highly trained product specialists taking each item through our rigorous multi-point inspection system. This inspection system triple checks ALL of the product’s features starting with the box working through the stitching, shape, color, and more - confirming that the product you are buying is indeed 100% authentic from heel to toe. We source our authentic products from premium boutiques and retailers, as well as our trusted network of resellers.

To get in contact with our support team, please email us at contact@shop-margaux.com. Include your name, reason for the email, and any additional details needed for us to fulfill your request.

Yes! We offer USPS Priority Mail International® shipping to most countries in the world. We have a flat shipping cost of $45 for orders with international shipping. Please note that all international customers are responsible for taxes, customs, duties, and any other fee that applies.

Due to the Supreme Court’s recent decision in South Dakota v. Wayfair, Inc., e-commerce companies including MARGAUX are now required to collect and remit sales tax on taxable items shipped to consumers in most states. Bear in mind that the amount varies in accordance to state tax laws. As a buyer, you are responsible for any local, state, federal, or international taxes involved with your purchase.

After you place your order, please allow up to 72 hours for our fulfillment team to review it. Our team follows a strict procedure where we look into characteristics of the order to determine a fraud analysis, product fulfillment details, plus much more to ensure maximum protection and the finalization of your order.

Though it is very rare for us to cancel an order, we still reserve the right to do so. If an order is cancelled, it is most likely due to our system flagging your order as risk for fraud, suspicious bot activity, invalid shipping address, or fulfillment issues with the product(s). If you experience an issue involving a cancelled order and have any questions, please contact us for assistance.

With a network of trusted resellers, store managers, boutique owners, and much more, we have direct access to multiple sources of exclusive footwear and apparel, bringing you the entire selection we have available here at Margaux Luxury Archive.

Other competitors are based from third-party service providers, Companies that provide a third-party service are commonly referred to as a “middle-men” There are risks associated with using companies like this since they carry a liability on making sure you receive the right product. Using a middle man always carries a risk of being sent the wrong shoe, or worse, being sent a worn shoe since these companies don’t actually carry inventory. - By shopping MARGAUX you eliminate all the stress and problems that are associated with using other middle-men. Shop Margaux, shop care-free.

After you receive your confirmation email, please allow up to 3 business days for processing time. Orders typically ship within 5-7 business days after you receive a confirmation email from us.

All domestic packages are shipped via USPS Priority Mail® to the 48 contiguous states as well as Hawaii and Alaska. Deliveries through this shipping method typically take around 1-5 business days. Please note that shipments to Hawaii and Alaska may experience slightly longer shipping times.

USPS Priority Mail International® is used for all international orders. Please allow up to 72 Hours of processing plus an additional 7-14 business days of transit time.

*USPS plays a major role in the delivery speed process. After the mail carrier picks up the package, we are no longer responsible for any shipping delays. Although rare, USPS may sometimes see a delay with uncontrollable scenarios.

After you have received a shipping confirmation email from us, you can take the tracking number and search it on Google, or try our shipping tracker on our link here.

After your order is placed, no changes can be made to the sneaker or shipping details. Be sure to confirm all information on your order including shipping details before placing it.

We do not allow order cancellations due to our order fulfillment system. Once an order is placed, it will begin the dispatch process.

If tracking shows your package was delivered but there is no package, please email our customer service team at contact@shop-margaux.com with the subject line "Missing Order." Include your order number and any other additional information.

Please note that a tracking number will be provided, therefore any claim of an item not received or lost merchandise shall be resolved with the shipping carrier. We will work with USPS to locate your package. If we are unable to find the status of your package, we will open a claim to investigate the matter. Please allow up to five weeks for a claim to be completed. You will be contacted immediately after a resolution is reached.

Any unauthorized chargebacks for our items are fraudulent and will be resolved through PayPal’s dispute center in fairness to both the buyer and merchant.

Upon payment through the website, the buyer acknowledges that "chargebacks" or "unauthorized purchases" initiated via their bank and/or creditor should be recognized by the payment provider as an attempt to fraudulently keep the merchandise of the seller while receiving reimbursement.

We currently do not offer returns or exchanges on any of our products. All sales are final. However, please do not be discouraged to purchase. To ensure customer satisfaction, we are always here to help you pick out your items. We can assist by providing any information related to shoe sizing, fitting, finding similar products, etc.

Because of limited availability for each sneaker, we are unable to provide size exchanges. Every size is unique in value because of some sizes being more limited than others. As a result, we are unable to provide size swaps.